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Frequently asked questions

• Are the tools on AiMoneyGuideCo free to use?

  Yes. All tools are currently free. You do not need to pay, subscribe or unlock anything to use them. For some tools you may be asked to sign in, and the page will tell you when that is needed.

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• Do I need an account to use the website?

  No. You can read every article and use many tools without an account. A free account is needed only for features that save something for you, such as your dashboard and saved work, or for tools that use online processing. The page tells you when signing in is needed.

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• A free tool is not working as expected. How do I report it?

  Send a request under "Free tool problem" or "Bug report". Include the tool name, the steps you took and any error message you saw. This helps us reproduce the issue.

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• A tool result looks wrong. What should I send?

  Send a request under "Incorrect tool result" and describe what you expected and what you got. The inputs you used help us check the result.

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• How can I suggest a correction to an article?

  Send a request under "Article correction" with the article link, what should change and, if you have one, a source that supports the correction.

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• How do I get help if I cannot find an answer here?

  Use the request form at the bottom of this page. Choose the topic that fits best and add the details. You will get a ticket reference and a private ticket page where replies appear.

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• How do I make a privacy or data request?

  Send a request under "Privacy or data request" and choose the type of request. Include only the minimum information needed to find your records.

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• I did not receive my verification email. What can I check?

  Check your spam or promotions folder and confirm that you used the correct email address. If the message still does not arrive, send a request under "Account or login problem" and tell us which email address you used.

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• How do I delete my account or download my data?

  Both are available in My Account: you can download a copy of your account data and delete your account yourself. If you cannot sign in, send a request under "Privacy or data request" from the email address on the account.

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• I cannot log in. What should I do first?

  Try the "Forgot password" option on the login page. If that does not work, send a request under "Account or login problem" and describe what happens when you try to log in.

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• Is the information on this website financial, tax, or legal advice?

  No. Articles and calculators are for general education and give estimates only. They are not individual financial, investment, tax, or legal advice. Please speak to a qualified professional before you make an important decision. See the Disclaimer for details.

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• What should I never include in a support request?

  Never send your password, verification codes, full card numbers or CVV codes. We do not need them to help you. If you include something sensitive by mistake, tell us in your next message.

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• Are the files and text I enter into a tool kept private?

  It depends on the tool, and each tool page explains how it works. Calculators and generators run in your browser. A few tools, such as some PDF operations, process your file on our server, and an automatic cleanup removes these files after about 30 minutes. Tools that use AI send the content you submit to the AI service that powers the tool. Items you deliberately save in your account stay until you delete them. Please do not enter passwords, card numbers, or confidential documents into any tool.

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• Can I sign in with Google?

  Yes. On the sign-in page choose "Continue with Google". Google shares your name and email address with us. You can also create an account with your email address and a password, and we email you a 6-digit code to confirm that the address is yours.

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• How long will it take to get a reply?

  Our team reads each request and replies on your private ticket page. We email you a short notice when there is a reply. We cannot promise an exact time, so please check your ticket page and your spam folder.

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• How are orders from a QR menu handled?

  If a menu accepts orders, the order and the optional name and phone number that a guest types are stored on our server and shown to the menu owner. Orders are deleted automatically after a retention period. The menu owner decides how to use the orders, so guests should contact the menu owner about their order.

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• How do I change my name, photo, email address, or password?

  Open My Account after you sign in. There you can update your name and photo, change your password or email address, choose whether to receive tips and updates emails, and turn new-device sign-in alerts on or off.

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• Why do I see ads and a cookie banner?

  Advertising helps cover our costs and keeps the articles and tools free. We never ask you to click on ads. The cookie banner lets you accept, reject, or choose cookie categories, and you can change your choice at any time with Cookie Settings on any page. See the Cookie Policy for details.

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• I received a new-device sign-in alert that I do not recognize. What should I do?

  Change your password in My Account and sign out your other devices. Then send a request under "Account or login problem" so we can look into it. Never send us your password or verification codes.

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What happens after you submit

1. You get a reference. We show it on screen and email a confirmation with a link to your ticket.
2. We review your request. Our team reads each request and replies on your ticket page.
3. You are notified. When there is a reply we send a short email. Open your ticket to read it and to reply.

Already have a ticket? Open it

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